Terms and Conditions

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Website owner, offering and binding of terms

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​This website is owned and operated by Armoured Physiotherapy. These terms set forth the terms and conditions under which you may use our website and services provided by us. This website offers visitors physiotherapy, massage and acupuncture services. By accessing or using the website, you approve that you have read, understood, and agree to be bound by these Terms.

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Who can use this website?

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In order to use our website and/or receive our services, you must be at least 16 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.​

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What you can expect?

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Therapy provided by a fully qualified, insured and experienced chartered physiotherapist at a clean and tidy premises. A home visit service is also available. This means that sessions can take place in your home or place of residence. On occasion, an outside location may be agreed upon to receive services such as your garden or local park. It is important that you ensure a safe environment for therapy in your home (i.e. fire alarms in good working order, any agitated pets kept in a separate room).

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All services start with an initial assessment. This usually requires a 60 minute session. This will involve:

• Meeting your physiotherapist

• A discussion around your past medical and current health

• A discussion about your current expectations and what goals you want to achieve

• An agreement about what days and times work best for treatment provision (this may be a set number or on a session by session basis)

• A recommendation on how soon treatments should commence will be made

• A full holistic assessment of your present condition

• A treatment plan to work towards your personal goals, which may include multiple treatment modalities

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You will be continually assessed throughout your sessions and therefore your treatment plans may change accordingly. You will always be included in your treatment planning. It may be decided, after your initial assessment, that treatment for your condition is not possible and therefore alternative options will be suggested. Full payment for the initial assessment is still required in this instance. At the beginning of your initial assessment you will be asked if you consent to your assessment. This will be confirmation that you have read and agreed to the terms and conditions and therefore agree to receive services. If you have any difficulties accessing or completing this yourself or wish to discuss details further please contact us before your first assessment. Follow up treatment sessions are currently 60 minutes. The specifics of what each treatment session involves varies depending on your presentation or condition. Please find a list below of some treatments which can be offered but be aware this list is not exhaustive and not all treatments will be offered for all presentations or conditions:

 

• Exercise prescription

• Massage

• Acupuncture

• Taping

• Proprioceptive training

• Cardiac rehab

• Balance training

• Mobility progression

• Falls prevention

• Pre/post operative rehab

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The most appropriate treatment techniques will be suggested for you and will commence with your agreement. Some techniques may require removal of some clothes. This will always be explained fully to you, your consent will be sought and your therapist will normally leave the room to provide privacy, unless otherwise agreed by yourself. Your dignity will be maintained at all times.

It is common for a home exercise programme to be prescribed to you. It will be individualised to your needs and availability. It is designed to maximise your potential outcome and therefore it is important that you communicate any problems or barriers to your therapist. Failure to comply with these may slow your recovery or progression.

Agreeing to and receiving services does not guarantee your desired outcome. All services will be continually open and honest and only treatments which are reasoned to have the potential to elicit the desired outcome will be provided. Where possible, measures will be taken to demonstrate the effect of treatment and these will be shared with you throughout. Please be aware that you can verbally refuse any particular techniques at any point without breaking your contract. Where possible, alternatives will be offered and if treatment needs to cease an agreement will be made with your therapist. All treatment provided up until that point will need to be paid in full and any discounts or offers applied may need to be reimbursed for treatments received or the amount for the whole number of sessions including those outstanding sacrificed.

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What is expected of you?​

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You are expected to read the terms and conditions in full before the initial assessment. You are advised to ask any questions regarding the terms and conditions before consenting to assessment or treatment from Armoured Physiotherapy. If you have any difficulties accessing our terms and conditions or have a representative who you wish to assist you with forms or finances please communicate this to Armoured Physiotherapy so we can ensure our service is as accessible to you as possible.

 

Once a date is agreed by phone or email for an initial assessment it is expected that you will ensure you are available to attend for the whole duration. This is also the case for any subsequent sessions.

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Agreed Costs and Fees

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Fees for each session are as shown and agreed on the website before booking your initial assessment. Additional fees you may be required to pay can include travel time and time for any required additional admin such as report writing, referrals, consented contact with other professionals involved in your care or researching aids/adaptations or equipment that may benefit you. These will be discussed and agreed with you before completion. All fees are outlined below.

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Clinic Treatment (Physiotherapy/Massage/Acupuncture) £50 an hour

Clinic Treatment 5 Pack £237.50 (£47.50 an hour)

Clinic Treatment 10 Pack £450 (£45 an hour)

Report Writing £50 an hour

Research on behalf of a patient £50 an hour

Additional Report and Documentation £50 an hour

Home Visit (Physiotherapy/Massage/Acupuncture) £75 an hour

Home Visit 5 Pack £357.50 (£71.50 an hour)

Home Visit 10 Pack £675 (£67.50 an hour)

Therapy Assistant £28 an hour

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Payment is taken at the end of each session, or up front for session packs unless otherwise agreed. Armoured Physiotherapy does accept insurer payments but any shortfall is the responsibility of you as the client. You can pay immediately by cash or cheque or bank transfer (details of which will be provided to you). You are expected to pay in full within 7 days after receipt of the invoice unless agreed otherwise. Failure to pay for any fees or charges may result in legal action being taken against you.

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Bookings and Cancellation Policy

 

​Bookings at Armoured Physiotherapy can be made in a variety of ways; the online booking platform, via email, our business WhatsApp or via phone call. In all cases, a non-refundable deposit of 50% of the session is taken. This is done to secure your booking, allow appropriate planning for the needs of the patient ahead of the session and to protect the interests of Armoured Physiotherapy.

 

To rearrange your appointment, 48 hours notice is required. This allows opportunity for the session to be filled by someone else. Rearranging within a 48 hour window will result in your deposit being lost if the sessions is unable to be filled. Cancelling within 24 hours incurs full payment of the cost of your session. There may be some flexibility applied in certain situations such as symptoms of Covid 19 or justifiable reasons why notice was not possible within the required timeframe but these will be discussed with you and are at the discretion of Armoured Physiotherapy. If your therapist cancels a session due to sickness an alternative session will be offered to you and you will not be charged for the cancelled session.

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If you are late for a session the full amount will still need to be paid even if the full time cannot be provided. If your therapist is late for a session and cannot provide the full time you will only be charged for the time that could be provided.

Throughout your sessions you are expected to answer all questions honestly especially those relating to your health as some treatments may be contraindicated. Please also cancel your session if you become acutely unwell in any way or have experienced unusual symptoms of diarrhoea or vomiting in the proceeding 48 hours. If you are unsure you can call us to discuss prior to cancelling. You are entitled to receive therapies from other providers whilst entering into a contract with Armoured Physiotherapy but you must disclose this so your therapist is able to monitor how you are responding to intervention and can adjust accordingly. If another therapist is providing a treatment that is deemed to interfere with therapy provided by Armoured Physiotherapy, it may be recommended that you stop the additional treatment for the duration of your sessions or delay involvement of our services.

Any equipment or advice provided to you will be individualised to your needs. It is not advised that you share equipment or make recommendations based on this advice to anyone else.

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Refund Policy

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Please note that deposits made for clinic treatments and home visits are non refundable, but can be rearranged in accordance with the booking policy outlined above. 

If you have purchased a 5 or 10 pack for either clinic or home sessions and you no longer wish to honour the full amount of sessions, you are entitled to a refund of the full amount of the pack minus the cost of the sessions you have already used at full price. For example, if a clinic 10 pack has been purchased but only 5 sessions are used, the amount you are entitled to refund is

£450 - (5x£50) = £200.

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Key commercial terms offered to clients

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When purchasing a service, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.

The prices we charge for using our services are listed on the website. We reserve the right to change our prices for services displayed at any time, and to correct pricing errors that may inadvertently occur.

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Breaking a contract

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If treatment ceases as it is felt that you are not following constructive advice you will still be liable to pay for that session in full. If you wish to stop a session without a justifiable reason you will still be liable to pay for that session in full. If a session stops because you have become unwell a reasonable agreement will be made together. If a session stops because of your therapist’s personal reasons you will be not be charged.

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Confidentiality

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All information provided to Armoured Physiotherapy will be kept confidential. Any sharing of information will be done only with your consent. Please be aware however your therapist has a legal obligation to report to appropriate services if it is felt you or someone else are vulnerable to harm. Your data will be stored according the Data Protection Act and according to the EU General Data Protection Regulation effective from 25/05/2018 (https://gdpr-info.eu/)

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Adverse Effects

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Despite best care, some techniques may result is minor bruising, muscle pain or headaches. These will be communicated to you prior to each session. If you experience any expected or unexpected effects after a treatment session even if it is a delayed effect please contact your therapist immediately to discuss. Appropriate advice will be offered where possible and further sessions adjusted accordingly when indicated. If you have any concerns about a treatment you receive or an experience you have under the care of Armoured Physiotherapy please communicate these to your therapist who will try to rectify them immediately.

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Ownership of intellectual property, copyrights and logos

 

The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of Robin Armour. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.